I verified the permission of "OwnTicket" and it is not assigned to Everyone group. Is there any other perms/location I should look into? Thanks.
Thanks Subba Venkateswaran A&T - App Eng - SEG 609 282 7015 ________________________________ From: Ken Crocker [mailto:[email protected]] Sent: Wednesday, May 20, 2009 12:58 PM To: Venkateswaran, Subbaraman Cc: [email protected] Subject: Re: [rt-users] Search page Owners drop-down Subb, Most likely, you have a very "Liberal" application of the "OwnTicket" right. For example, if you let just about anyone create a ticket AND you have given the "OwnTicket" right to "Everyone" Globally, then guess what? Every ticket that exists in every queue will most likely have a REALLY long list of possible owners. This will also kick your Query/search speed into granny low. Try breaking down the privileges you have into something with more granularity. Kenn LBNL On 5/19/2009 6:17 AM, Venkateswaran, Subbaraman wrote: Can someone please explain why we see all kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT search page? Is there a way we can control or maintain this, please? This is screwing up people's RT search on tickets based on owners. Thanks a lot. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
