Christian Gilmore wrote: > I've been trying to understand how custom fields relate to tickets in the > RT3 schema, and I can't make that connection. I see transactions related > to the ticket and the setting of custom fields, but it doesn't seem to > have the custom field value in the transaction. I need some help making > this db-level connection.
My advice: don't. Use the REST interface. It's guaranteed* not to change, even in RT 4.0 where the schema will most assuredly be completely different. * Based on previous emails on the list from Jesse. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
