Good morning, Yesterday I removed a user (within MySQL) had several assigned tickets. Now these have Owner= (no value).
I have tested next: 1.- MySQL query, but I cannot select because Owner= (no value) 2.- In RT: new Search / Batch update / (I cannot because RT says "Only you can assign tickets that they haven't Owner or it's Nobody") Could I tell me how I assign the new owner? Best regards, ALBERTO VILLANUEVA DEL VAL Consultant ____________________________________________ Altran Technologies ParqueEmpresarial Las Mercedes, Edificio 1 Campezo Street, 1- 28022 - Madrid, Spain Tel: + 34 91 744 46 00 - Ext: 2205 Fax: + 34 91 415 24 57 www.altran.es _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
