Well, it seems to be a conflict somewhere.according to the logs:
[Tue Jun 9 14:52:25 2009] [error]: Found more than one occurrence of the /Callbacks/RTFM/Elements/Tabs/Default callback. This may cause only one of the callbacks to run. Look for the duplicate Callback in your /opt/rt3/local/html /opt/rt3/share/html (/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:172) I can actually get it working by renaming local to local.test, clearing the Mason data cache and restarting RT. I get an error because RT can't find local, so I rename local.test back to local without clearing the cache and it works. Definitely not elegant but it points to one of the customizations, I guess.. The Site Config is as follows: # RT base configuration Set( $rtname, 'Test Company'); Set($WebBaseURL , "https://collab.simple-e-business.net";); Set($WebPath , "/rttest"); # Database configuration Set($DatabasePassword , "rt12345"); Set($DatabaseType , 'Oracle'); Set($DatabaseHost , '127.0.0.1'); Set($DatabasePort , ''); Set($DatabaseUser , 'rt'); Set($DatabaseName , 'RT'); # Debug configuration Set($LogToFileNamed , "rt.log"); Set($LogToFile , 'debug'); Set($UseQueueFriendlyFromLine , 1); # sprintf() format of the friendly 'From:' header; its arguments # are SenderName and SenderEmailAddress. Set($QueueFriendlyFromLineFormat , "\"Test Services\" <%s>"); Set($TrustHTMLAttachments , 1); 1; _____ From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Gagel Sent: June 9, 2009 11:22 AM To: [email protected] Subject: Re: [rt-users] RT 3.8.3 --- Original message --- I just upgraded to rt 3.8.3 and the first thing I get after logging in is: Undefined subroutine &HTML::Mason::Commands::GetColumnMapEntry called at /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap line 354, line 137 Everything else seems to actually work up to the time to actually display a ticket. FYI. Running on Oracle and have upgraded the DB as part of the RT upgrade. Anyone have any ideas ? Thanks. Not without seeing your RT_SiteConfig.pm...
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