What if you put in something to pull info from the headers? I have a line in a scrip that determines which support account an email was sent to. It's empty if the ticket was sent through the GUI.
my $to = $self->TransactionObj->Attachments->First->GetHeader('To'); $RT::Logger->debug("To email was: $to"); . . . ________________________________ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Wednesday, June 10, 2009 5:47 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Scrip Help Hi, Is it possible to differentiate via Scrip whether a ticket is created via the RT Gui or an email being sent? I cannot seem to come up with something concrete that works just yet. Regards, Aaron Guise [http://www.guise.net.nz/images/signatures/mob.gif]027 212 6638 [http://www.guise.net.nz/images/signatures/email.gif]aa...@guise.net.nz<mailto:aa...@guise.net.nz>
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