PS: It seems to me that Shawn Moore also worked on fixing it.
Carlos
Carlos Garcia Montoro wrote:
Jo and Kenn,
Thank you for your comments about this issue. In the end it was a bug of
RT. Fortunately, I created a ticket on http://rt3.fsck.com/ and the
people from Best Practical (I think that they were Kevin Falcone and
Jesse Vincent) put their hands on it immediately and they have just
solved this /*security bug*/.
This is part of the message posted by Kevin Falcone:
>The most important fix is that RT now requires the SuperUser
>right to edit global RT at a Glance. In all previous 3.8
>releases, the "ShowConfigTab" right unintentionally enabled this.
>If you have not granted this right to any non-administrative user,
>then this issue should not affect you.
You can read the whole in the message "RT 3.8.4 Released" written by
Kevin. So, you probably should consider either to patch your current
installation or to upgrade it.
Kenn, Jo, thank you again for your help and comments, and thanks to the
people of bestpractical.
Best wishes,
Carlos
Ken Crocker wrote:
Carlos,
I'm with Jo on this one. We are on 3.6.4 and I have over 100 users
and the majority of them do /*NOT*/ have the "ShowConfigTab" right yet
they /*ALL*/ can modify their "RT at a Glance" settings.
Kenn
LBNL
On 6/5/2009 3:13 AM, Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as
you. But for my unpleasant surprise, a user who only has
- "ShowConfigTab" global right for himself.
- "ShowAprovalsTab" global right for Privileged users. And
- "CreateTicket" and "SeeQueue" in some queues as Everyone's rights
in those queues.
can do nothing harmful with the single exception of modifying the
global RT at a glance.
This behaviour has surprised me probably as much as you. Because of
it, I want that someone else checks this configuration in order to
see whether it is my fault (I am doing something wrong) or it is a
RT bug (this happens to everybody, but it shouldn't).
Greetings,
Carlos
PS: I found somewhere a RT installation for testing purposes, but
users grants, including root, where so restricted, that I couldn't
reproduce the configuration I wanted.
Ken Crocker wrote:
Carlos,
I may be mistaken, butI think the "ShowConfigTab" merely allows
the user to see that tab and the functions under it. The user still
needs to have other rights (like "ShowTemplate" and
"ModifyTemplate") in order to see/modify templates and I'm sure the
same situation exists for other objects to be modified.
Kenn
LBNL
On 6/4/2009 2:54 AM, Carlos Garcia Montoro wrote:
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global
right "ShowConfigTab" is able to modify the global RT at a glance?
I'm using RT 3.8.2 and I would like to know if either I'm doing
something wrong or this is the expected behaviour. If this were
the second case, should this be considered a bug?
For a longer explanation, attached you can find my previous message.
Thanking you in advance,
Carlos
------------------------------------------------------------------------
Subject:
[rt-users] Rights issue on Configuration -> Global -> RT at a
glance on RT 3.8.2
From:
Carlos Garcia Montoro <cgar...@ific.uv.es>
Date:
Fri, 29 May 2009 12:18:06 +0200
To:
rt-users@lists.bestpractical.com
To:
rt-users@lists.bestpractical.com
Hello,
I've a question/request about RT that I have been neither able to
resolve from myself, nor have I found it at the RT wiki or
googling this mailing list.
I'm newbie using RT. I'm installing an organizational RT (ver.
3.8.2). We have some departments that are autonomous of each
other. Thus, I want to grant some privileges for every admin group
of each department. I want to allow them to handle their own
queues, groups, etc. But I also want not to allow them to modify
others space. I have achieved this configuration, i.e. admins are
only able to see their groups, admins can see all queues but they
are only allowed to modify some properties (Cc, AdminCc,...) of
their own queues but not other queues. In order to do that I have
granted them the global right "ShowConfigTab". Otherwise they had
rights but they couldn't use them (they couldn't modify group
membership of their groups,...).
The problem I'm suffering is this: When I grant the
"ShowConfigTab" right to a user or group, I'm also granting
privileges to modify the global RT at a glance. Let me show an
example: Let me create a user foo who can be granted rights ("Let
this user be granted rights" is checked). This new user isn't a
member of any group, so he has no right rather than "Everyone" and
"Privileged". At this moment, global rights for these groups are
the default (no global right for "Everyone", and only
"ShowApprovalsTab" for "Privileged"). In some queues "Everyone"
has two rights "CreateTicket" and "SeeQueue", but as far as I know
they only grant privileges for creating a new ticket in these
queues. Let this user be granted the global "ShowConfigTab" right
( "Configuration" -> "Global" -> "User Rights", and there foo is
granted to "ShowConfigTab"). Now let foo log in. This user can see
the configuration tab, but he can't modify anything since he is
not allowed to. If he tries to modify anything RT won't allow it
and foo will read a permission denied message. But if foo goes to
"Configuration" -> "Global" -> "RT at a glance" and there he
deletes "QuickCreate", RT allows it saying "Global portlet body
saved.". Now let the privileged user bar log in. The RT at a
glance of bar has no longer the "QuickCreate" frame when it
previously had it. Hence, I don't want to grant foo the right of
modifying the global RT at a glance!
Is it the expected behaviour? Am I missing anything or doing
something wrong?
Thank you,
Carlos
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
--
_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero
Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC
- UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación
cgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34
963543706
|_______| España / Spain Fax: +34
963543488
<cgarcia.vcf>_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación cgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|_______| España / Spain Fax: +34 963543488
begin:vcard
fn;quoted-printable:Carlos Garc=C3=ADa Montoro
n;quoted-printable:Garc=C3=ADa Montoro;Carlos
org;quoted-printable;quoted-printable:Instituto de F=C3=ADsica Corpuscular;Servicios Inform=C3=A1ticos
adr;quoted-printable:Apartado de Correos 22085;;Edificio Institutos de Investigaci=C3=B3n;Valencia;Valencia;E-46071;Spain
email;internet:carlos.gar...@ific.uv.es
tel;work:(+34) 96 354 37 06
x-mozilla-html:TRUE
version:2.1
end:vcard
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
