On Jun 12, 2009, at 7:03 PM, Dominic Lepiane wrote: > Thanks for your reply, I think that's what we are looking for. > > When I took another look in the mailing list archives, I saw mention > of > this being added as a user setting / preference in an email from 2005. > We couldn't find any such setting in 3.8.3, is this feature available > somewhere?
The author of the quoted mail doesn't work for BPS, I believe it was added as a local user preference by that author. 3.8 allows users to completely disable mail from RT as a user preference, or to receive daily digests of mail -kevin > > http://lists.bestpractical.com/pipermail/rt-users/2005-November/035022.html > > //>/ With the notify actor setting of 0, RT won't send mail to the > 'actor' - > />/ the thinking is that you've made the update so you don't need to > be notified > />/ of the update. You can, of course change the setting to 1 in > which case you > />/ will get the mail. Does that answer your question? > />/ > />/ This has caused confusion for some of our users who aren't aware > of this > />/ feature and expect to see mail. We are about to introduce a user > preference > />/ that controls this so that the individual can choose what > behavior they > />/ want. > />/ > />/ Steve > />/ > / > > > > Thanks, > - Dominic > > > Ken Crocker wrote: >> Dominic, >> >> RT doesn't normally notify the initiator of a transaction, as it >> would be redundant (plus there is a record of the reply in the ticket >> history). However, if that is what you want, you need to turn on the >> "Notify Actor setting in your RT_SiteConfig.pm file located at >> $RTHOME/etc. Hope this helps. >> >> Kenn >> LBNL >> >> On 6/11/2009 12:44 PM, Dominic Lepiane wrote: >> >>> Hi rt-users, >>> >>> I'm not sure where to look for this and I couldn't find where in the >>> config or preferences this can be done, but is is possible to have >>> replies sent to the replying person? So if I reply to a ticket, I >>> would >>> get a copy of my own reply as well as the other people? >>> >>> Thanks, >>> - Dominic >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [email protected] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
