________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of BJ Blanchard
Sent: Friday, June 12, 2009 12:00 PM
To: [email protected]
Subject: [rt-users] KDE/Konqueror, RT attachments, and OpenOffice
I've come across an interesting problem which is not specific to RT,
but is related to viewing certain attachments in RT via the Konqueror browser -
thought I would share my experience here to save others the pain. Specifically
I think its a bug in Konqueror and I'll be posting as a bug in bugs.kde.org as
well.
A few of my users were complaining about RT being slow - and after some
testing I found that firefox was the issue - and switching them to konqueror
(3.5.10) made a huge difference - its very fast by comparison.
But with konqueror - Ticket attachments for OpenOffice documents (odt,
ods, doc, xls, etc) wouldn't open. Specifically OpenOffice would generate this
message: "Error reading data from the Internet. Server error message: 503
Service Unavailable."
After alot of digging, I found that the problem lies in the Exec line
in the system ".desktop" files.
OpenOffice can handle URLs, so the Exec line is defined under (k)ubuntu
in ooo-writer.desktop as:
Exec=ooffice -writer %U
Konqueror uses kioexec for downloading, which follows the conventions
defined here:
http://standards.freedesktop.org/desktop-entry-spec/latest/ar01s06.html , and
thus launches OpenOffice with the http URL of the link to the attachment.
Because there are no authentication credentials, OO cannot access the URL thus
the 503 error.
Changing the desktop entry to use "%f" instead of "%U" fixes the
problem - the file gets saved to a temp directory and OpenOffice launches with
a local document - which is how firefox behaves.
But this breaks things like sftp:// urls because it downloads the file
- even though OpenOffice can handle sftp urls properly.
So konqueror, being both a file browser and a web browser, has adopted
a common approach to URL handling which doesn't work in the real world (of
authenticated web sessions).
-Bob
The 3.5 tree of KDE is no longer being actively maintained. Can you please run
these tests on a system running KDE 4.3 beta 2? This would help make sure that
the issue is still present and needs dealt with. Also, please file it under KIO
in KDE's bugzilla.
/me takes his KDE developer hat off now....
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239
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