I've narrowed it down to the Create Ticket command in Email.pm: my ( $id, $Transaction, $ErrStr ) = $Ticket->Create( Queue => $SystemQueueObj->Id, Subject => $Subject, Requestor => \...@requestors, Cc => \...@cc, MIMEObj => $Message );
If I comment out the MIMEObj line then the function returns without issue. I'm thinking it is something wrong with my MIME parser, but I don't know the best way to go about fixing it - is there a perl module that I should re-install? If I set the timeout to 600 then it does seem to go through sometimes - but I know that letting it take 10 minutes implies there's a deeper problem somewhere, I'm hoping someone can point me in the right direction to get this solved. We updated to FC11 from FC10 on Friday, if that matters, although I have a separate system that is also running RT that I'm able to send the same message into without issue (I have successfully caught the raw message and am able to attempt to send it through rt-mailgate via the command line) -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com