On Jun 11, 2009, at 10:50 AM, Julio Kalizsky (Defensoría General de la Nación) wrote:
> Hi All, > > It is posible to see custom fields in SelfService area for > unprivileged users? > If yes How? Yes, many installations are doing it. > I was looking on the wiki and google but I could don't found the > solution. > I trying to modify all permissions but unprivileged users never see > the custom fields. > I’m using RT 3.8.3 > Please, could some body help me with a tutorial step by step You don't say if other users can see the Custom Fields, or if no users can see them. You must grant ModifyCustomField and/or SeeCustomField either on each Custom Field object, or on a Queue or Global level, to the Unprivileged group. You must also be sure that the Custom Field is applied to the Queue or globally, otherwise it will never be visible. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
