I'm trying to set something up where when a user creates a ticket, some of the custom fields are automatically filled in based on the user info.
I'm thinking that this is an application for a scrip... but I can't seem any detailed info on scrips other than info about the pre-built conditions, actions, and templates. It looks like if I can specify a custom action for the ticket create condition, I can do what I want. However, I can't seem to find any examples or details on what contextual variables (eg. Ticket, Requester/Creator, Applicable Queue, etc.) are available for Scrip code, or how to write one. Furthermore, I know how to retrieve custom field info, but not how to assign it from a script... what would the method to do this be? Thanks, Johnathan -- Johnathan Bell Internet System Administrator, Baker College _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
