Thanks Kevin for the response, I checking procmail to filter before getting to mailgate however, procmail filters on a user level and uses user home directory for the configuration file.
We did not create user for RT, we just forward using alias ie: #RT Mailgate user for "production" prod1: "|/opt/rt3/bin/rt-mailgate --queue prod1 --action correspond --url http://srv1.domain.net/rt/"; Any email to [email protected] will go directly to RT Ticketing. The messages are stored on the RT DB. Any more suggestion on what filter system can be used ? Thanks! Roehl === Filter it before it gets to rt-mailgate, otherwise once you get to Scrips, the ticket has already been created. I believe someone else has already pointed you at the wiki for not autoreplying -keivn
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