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We have a fairly large RT install, and I have a queue in which it seems most users somehow can add themselves as an AdminCC, when they should not be able to (and I don't want them to) as far as I can tell. I believe that this means that 2 restrictions are not functioning properly. The first is the ability of this privileged user to add an AdminCC, and the second is the restrictions on who the target of and AdminCC can be. I did some searching, but most of the AdminCC threads seem to revolve around AdminCC not notifying properly, which is not a problem I have. Under Admin->Queues->(the queue in question)->Group Rights->Privileged Users: CommentOnTicket CreateTicket ReplyToTicket ShowTicket ShowTicketComments But no "WatchAsAdminCC". Same for unpriv, and everyone. Under roles, nothing special but ShowTicket. Under the user defined groups, there are 2 groups that have that right, but they do NOT contain as a member the people who mistakenly obtained permission to modify AdminCC. Neither the person adding the AdminCC has queue modify permissions, nor is the target person (an auto generated email address!) have permissions "WatchAsAdminCC". The user is not a SuperUser administrator either. Under Admin->Queues->(the queue in question)->Group Rights->Privileged Users: nothing has been selected. (Everything is handled via groups) We're on version 3.6.4. I thought I was good with RT, but on this, I'm completely baffled. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAko/8BsACgkQxcV19bUNEEM9vgCgomzB7yLIQHCxcFeAJ7/xbXmt /zwAoOVmf4X1mpuro2jctD18HFZYIqkU =ZxNI -----END PGP SIGNATURE-----
begin:vcard fn:Jonathan Hartford n:Hartford;Jonathan org:ITA Software, Inc.;Network Operations adr:STE 700;;141 Portland St.;Cambridge;MA;02139;USA email;internet:[email protected] title:Network Operations Manager tel;work:617-714-2128 tel;fax:617-621-3913 tel;cell:617-548-0332 x-mozilla-html:FALSE url:http://www.itasoftware.com version:2.1 end:vcard
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