On Jun 29, 2009, at 10:01 AM, Vetter, Isaac A wrote: > Hi All; > > We run multiple queues for a few self-contained IT groups. These > groups do > not have permissions to one another's queues. > > One of these groups reported that ticket count (and pagination!) > resulting > from a search occurs before the tickets are filtered on permission > to view.
If you come up to 3.8, you can use the UseSQLForACLChecks config option to fix this. -kevin > > Here's a nice first-person summary: > >> I just did a search for "mail", it reported "Found 192 tickets" and >> only >> displayed six items on the first page, one on the second, none on the >> third page, and none on the fourth page. 7 != 192 > > > We're running 3.6.5 on Ubuntu. I've read through some of the > changelogs on > the blog, but didn't see anything about this issue. > > Can someone tell me if this problem has already been addressed in > 3.6.6-7 or > 3.8? Alternatively, are you experiencing this same issue in one of > these > versions? > > Much Thanks, > > Isaac Vetter > College of Science > Purdue University > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
