Hi,
We have 2 RT systems, they both working but when I try: * adding my second RT system as a cc to my first when commenting on a ticket, * the ticket gets created on the second RT system but it does not send an auto response to the first RT system. However if I send from my mail account to the second RT system I do receive a response. I have a global scrip to" on create, reply to requestors" Any ideas why it would do this? Bashir
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