Checkout StrictLinkACL in the config. On Tue, Jun 30, 2009 at 10:38 PM, Nick Kartsioukas<change+lists...@nightwind.net> wrote: > I'm finding the "modify ticket" permission setting is too broad for some > situations. Here's my issue... > > Let's say I have two queues, A, and B. I have a group associated with > each queue as the "responsible" group (as in this group will handle > tickets in each queue, so they can own tickets, close them, etc). > However, sometimes someone from group A may need to create a ticket in > queue B that relates to a project they're working on, and they'll want > to link a ticket they own to that other ticket as a dependency. > > Ticket 1 in queue A owned by Adam (member of queue A group). Adam needs > Bob in queue B to complete a task for him, this task must get done for > ticket 1 to continue. So Adam creates ticket 2 in queue B, and wants to > make it a dependency of ticket 1. However, in order to link the > tickets, Adam needs "modify ticket" permissions in queue B, but we don't > want Adam to be able to resolve/delete tickets in queue B, or reply to > tickets in queue B on which he isn't the requester. I don't want to > give requester the ModifyTicket right, as then unprivileged end > users/customers would be able to close their own tickets, which we don't > want. > > As far as I can tell, there's no way to do this. Is that correct, or am > I missing something? > > Permissions are set like this: > Queue A: > Owner has ModifyTicket, ReplyToTicket > Requester has ReplyToTicket, ShowTicket > Group A has AssignCustomFields, CommentOnTicket, CreateTicket, > OwnTicket, SeeQueue, ShowOutgoingEmail, ShowTicket, ShowTicketComments, > StealTicket, TakeTicket, Watch, WatchAsAdminCc > Group B has CreateTicket, SeeQueue, ShowTicket, ShowTicketComments > > Queue B is the same, the permissions for groups A and B are just > swapped. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com