On Fri, Jul 3, 2009 at 5:45 PM, Ruslan Zakirov <[email protected]>wrote:
> Shot the user with a shotgun :) > > I think "out of office" reply creates a new ticket each time cuz > subject has no ticket number. May be it's possible lower number of > loops with some set of conditions on "Autoreply to requestors on > create" scrip, for exampl: > > * matches I'm out of the office > * "small" text > * has reference to a mail, but subject is different > * .... > > It's not a silver bullet, but may help in many cases. > > > On Fri, Jul 3, 2009 at 3:50 PM, Bernhard > Hansbauer<[email protected]> wrote: > > hi, > > > > it's not for the first time we encounter a mail loop caused by an > erroneous > > configuration of a user, and we receive hundreds of auto replies. > > rt does not recognize them as mail loop, thus we can only break it by > > blocking the sender's mail address. > > > > is there any other way to interrupt such loops? > > > > any hint would be greatly appreciated, IIRC, autoreplies should, as a standard, have "X-Precedence: bulk" set as one of the headers, but there may be some other strings in the headers that you can base a match on. You can then write a filter rule for your MTA such that if this header (or other string) is matched on the header and the destination (TO:, CC:, BCC) matches _any_ of your queue addresses on RT, then the mail is discarded, but with a copy to RT_ADMIN?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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