Ah, yes, got it! Thanks. I forgot that RT assumes CF's are queue specific, and only shows them when a queue is specified.
We have several CFs that are used in multiple queues e.g; Tags; and sometimes want to search across queues based on these fields. In query builder this can be gotten around by first selecting a queue, then your CF condition, then deleting the queue from the query... The workaround for this chart is similar, get your results for one queue, then remove the queue condition from the URI. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
