Hi Kevin,
Version 3.8.4 allows you to show custom fields per queue in dashboards,
even if they are not global custom fields. In order to do that, you have
to create a query which should show the custom field you want as part of
its result (ensure that you select the column you want as part of the
Display Columns when you are generating the query). Then you only have
to use this query as part of your dashboard, and it will show the custom
field you want. If it doesn't work for you, perhaps it is the version of
RT you are using, or perhaps you have a Rights issue, but I don't think
so...
Good luck and regards.
Carlos
Kevin Gagel wrote:
I'm not sure what you mean by correct result. But I recently figured out
a problem I was having with queues and custom fields. Mine related more
to a dashboard's ability to see the custom field. It seems that if the
custom field is a queue only field then the dashboard cannot be setup to
show a column using that custom field. On the other hand if the custom
field is setup as a global field it shows up readily as choice for a
column to be picked as displayable in the dashboard.
I've setup my install so that custom fields intended for a queue are
only there and ones that should be in all queues are globally setup.
Perhaps that is what you need to do...
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: [rt-users] Custom Fields per queue
From: Rich West <[email protected]>
To: <[email protected]>
Date: 08/07/2009 1:52 PM
We are ramping up our RT install here to provide more expanded services. I
did the original install (I seem to install this at every job I go to), but
it is now getting handed off to another manager, and, with my help, we are
adjusting it to fit a working model that he has built. I've been using RT
for years (and years.. and years.. and years..), and even encouraged the
guys here to buy the book (two copies) so as to train them on the inner
workings of the interface.
We are now at the point where we want certain custom fields for the
different queues. We have about 8 different queues that we support and we
are trying to apply custom fields to different queues. For example, we have
defined one custom field pull-down called "Priority" with several options
that we want applied to all of the queues, one custom field called "IT
Category" with a pull down of several options that we want applied to our
"Desktop Support" queue, and one custom field called "IDX Category" with a
pull down of several options that we want applied to our "Applications"
queue.
The web interface seems rather straight forward once you work through it a
couple of times, but I cannot seem to have the correct end result. Am I
missing something here?
Thanks!
-Rich
RT 3.8.4
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