What I'm trying to do:
When a specific user, id=1101 sends a request to RT I want it to create the
ticket as normal, but also set a custom field during the creations process, ie
the Severity custom field. Tickets from this specific user, 1101, will always
be assigned the same severity value of 3. The scrip to do this seems pretty
simple. The custom field is a select type, and normally a user creates the
ticket on RT webUI and just selects this from the list. Now we have requests
being emailed and need to set the custom field during the creation process. I
didn't create the custom field, but it looks like this:
Select 1 value:
1 Urgent - blahblah
2 High - blahblah
3 Medium - blahblah
4 Low - blahblah
blahblah being the description of each
Custom Condition:
#############################
my $transaction = $self->TransactionObj;
my $ticket = $self->TicketObj;
if (($transaction->Type eq 'Create') &&
($ticket->Creator == 1101))
{
return(1);
}
else
{
return(0);
}
#############################
Custom Action:
#############################
$Ticket->FirstCustomFieldValue('Severity') = '3'
#############################
This doesn't work. Also tried setting it as '3 Medium - blahblah'. It seems
that this isn't the way to set the customfield.
After reading some posts on here it appears I have to create a custom field by
hand and set it somehow.
Something like:
my $cf = new RT::CustomField($RT::SystemUser);
$cf = '3 Medium blahblah'
#set a transaction object of type 'CustomField' to the value of $cf?
Is this how I would go about doing it? Am I on the right track here? Any help
would be appreciated!
~Chris
_________________________________________________________________
Lauren found her dream laptop. Find the PC that’s right for you.
http://www.microsoft.com/windows/choosepc/?ocid=ftp_val_wl_290_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
