Hello, I am new to the RT system. Can some one please tell me how should I default an owner to a queue?
All the tickets were coming to the general queue when users submitted tickets using email to [email protected]. I created an email alias [email protected] with --queue as web. Now all the emailed tickets get generated in the web queue. I would like to know how and if, I can default an owner to this queue? I wrote a simple scrip that assigns an owner to the web queue. But the problem is that RT generates a correspondence when the ticket is created with NOBODY as owner, and then it generates a second correspondence that it has assigned the ticket. I want to avoid the second communication. For this reason, I am wondering if there is a way that I can default an owner to a queue? brgds, wq
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