Jennifer,
I had the same problem and we're on 3.6.4. I don't know if this happens
to later versions. I would order the Custom Fields, moving them up and
down, and yet, when going to create a ticket, nada. I cleared cache and
re-booted, nada. Then I went to Config->Queues->CustomFields and
un-applied them all and then re-applied them (one at a time) in the
sequence I wanted and that worked. I'm not sure if there is another way
to do it, but that worked for me. This worked for the "Queue-level"
CF's. The Global ones seem to go first and I only had one of those, so
that was OK for me. Hope this helps.
Kenn
LBNL
On 7/10/2009 12:37 PM, Jennifer Scales wrote:
Hey all,
I'm having a problem with the ordering of custom fields on the "Create
a new ticket" page, and I'm hoping someone can point me in the right
direction.
The order in which the custom fields display on the 'Create Ticket'
page bears no actual relationship to the ordering set with the
web-based admin tools.
I verified the SortOrder directly in the DB, and this matches what I
see on the admin config page.
I then did some digging in the source code and traced it to the
/Ticket/Elements/EditCustomFields code and the 'iterator'-like calls
to the $CustomFields->Next function. Seeing that, I tried re-calling
the OrderByCols function of the CustomFields collection in the %INIT
block of the EditCustomFields like so:
$CustomFields->OrderByCols(
{ ALIAS => 'main',
FIELD => 'SortOrder',
ORDER => 'ASC' }
);
Still no dice - the Next iterator is ignoring the SortOrder for no
reason I can fathom, and trying to make a coherent layout is nigh
impossible.
Has anyone else seen this, or can suggest a solution or workaround?
FWIW, I'm using RT 3.8.2.
Thanks in advance,
Jennifer Scales
Help Desk/Public Lab Coordinator
College Information Resources
Haverford College
[email protected]
(610) 896-1373
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