Dear Mr. Iqbal, It is a horrible idea to not use the "precedence: bulk" header in mail generated by a program. It can trigger many problems (read system DoS) from other auto-responders such as vacation and other filters. I think that qmail supports "+" addressing so what about having qmail strip the "precedence: bulk" header when a message is sent to xxx+notb...@yyy. Then you could at least avoid putting such behavior in RT proper. Having been witness to such changes in the past and the inevitable fallout and needed reparation, I would discourage this change. Another option would be to use a group in RT and cc it. I think there is a recipe for that in the wiki.
Regards and good luck. Ken On Sat, Jul 11, 2009 at 01:23:18PM -0400, Asif Iqbal wrote: > On Sat, Jul 11, 2009 at 12:47 PM, Asif Iqbal<[email protected]> wrote: > > Hi > > > > When I send an comment and CC a mailing list, the users in mailing > > list do not receive the comment. > > > > Is there a way not to put ?`Precendence: bulk' for comments made by a > > ticket owner? > > Is commenting the following line the only option? > > # grep Precedence /opt/rt3/lib/RT/Action/SendEmail.pm > > $self->SetHeader( 'Precedence', "bulk" ) > unless ( $self->TemplateObj->MIMEObj->head->get("Precedence") ); > > > > > Here is an snippet from the qmail log and [email protected] is a > > mailing list (using ezmlm) > > > > 2009-07-11 15:43:10.056011500 new msg 403693 > > 2009-07-11 15:43:10.056017500 info msg 403693: bytes 3175 from > > <[email protected]> qp 10275 uid 7801 > > 2009-07-11 15:43:10.098004500 starting delivery 3453258: msg 403693 to > > local [email protected] > > 2009-07-11 15:43:10.098057500 status: local 1/50 remote 0/300 > > 2009-07-11 15:43:10.149047500 delivery 3453258: success: > > Precedence:_junk_-_message_ignored/did_0+0+1/ > > 2009-07-11 15:43:10.149572500 status: local 0/50 remote 0/300 > > 2009-07-11 15:43:10.150401500 end msg 403693 > > > > > > -- > > Asif Iqbal > > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > > A: Because it messes up the order in which people normally read text. > > Q: Why is top-posting such a bad thing? > > > > > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > A: Because it messes up the order in which people normally read text. > Q: Why is top-posting such a bad thing? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
