We have many tickets that languish for sometime before we can process them, and so they are changed to stalled in order to give a cleaner front page. Consequently, we cannot easily use the status to determine whether or not there has been any action on a ticket. Is there some way (not seen anything on wiki or list, nor in Query Builder/Tools>Reports) to find tickets without comments/replies?
Thanks in advance, Jerrad -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
