I have set up a queue to track requests for new or upgraded PCs. When a ticket is created there, it creates a ticket in another queue which the original depends on. The purpose of this is to separate correspondence with the end user and comments re: the progress replacing the machine.
I am running into trouble changing the owner on both when someone takes the original ticket (i.e. 7518 is the request for an upgraded PC, 7519 is the tasks required to complete. I want the owner set on both when a tech takes 7518). Any pointers on what I should be looking at? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
