For unprivileged users rt has a selfservice interface where unprivileged user will be redirected to after login. to create a login (password) for this users, have a look into the wiki and search for autogenerated password or similar, which you can add to the autoreply template. this will sent to each new user the password.
for all already created users you can use the Password Reset RTx from BPS SVN (cant remember the correct name) Torsten 2009/7/22 testwreq wreq <[email protected]> > Hello RT experts: > > I want to allow our non-privileged users to be able to view their tickets > using RT web interface. They do not have a password to the system. What > changes should be made to accomplish this? > > We have new 3.8.4 setup on mysql db. Still trying to figure out a lot of > things. > > Thanks, > rq > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
