The problem is that I need random users other than the requester to be able to reply to a ticket. Our customers have a habit of replying from different email addresses. My understanding is that in order for those messages to be accepted, I must grant ReplyToTicket to Everyone, and yet I have a few users that I do *not* want to reply. Suggestions?
Thanks, Justin Ken Crocker wrote: > Justin, > > Don't grant it to everyone. Grant it to groups of Privileged users.. > > Kenn > LBNL > > On 7/23/2009 8:00 AM, Justin Pratt wrote: >> Is there a way to prevent a particular user from replying to tickets, >> despite the ReplyToTicket right being granted to Everyone? >> >> Thanks, >> Justin >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
