Ruslan, Thanks for the information. Worked like a charm.
For future usage: Def file : $RTHOME/local/plugins/RT-IR/etc/RTIR_Config.pm Variable: Set(@Active_MakeClicky, qw(MakeClicky stuff here)); Current: Set(@Active_MakeClicky, qw()); Thanks, Bill On Tue, Jul 28, 2009 at 9:20 AM, Ruslan Zakirov <ruslan.zaki...@gmail.com>wrote: > It's RTIR's feature and can be adjusted using MakeClicky config > option. I think these additional clicky things are defined in > RTIR_Config.pm. You can set your clicky set via RT_SiteConfig.pm. > > On Tue, Jul 28, 2009 at 8:11 PM, William > Graboyes<william.grabo...@theportalgrp.com> wrote: > > Hello List, > > > > I have users complaining about the RTFM feature that adds inline links > for > > searching for other tickets by a host, while this is extremely useful, it > > also renders the ticket text useless for copy/pasting. This is really a > > lame question, but I have been digging for a while, and cannot find a way > to > > disable this feature. > > > > > > Thanks, > > Bill > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Best regards, Ruslan. >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com