I'm trying to add a user to RT and it's failing with the following errors in the log file. These errors happen whether the user is added through the admin interface, or by adding them as a watcher to a new ticket. This is on RT 3.8.4 on FreeBSD 7.2. I tried adding users with a different name/e-mail, which also failed. And the user doesn't already exist - if you search for the user, including disabled users, they do not appear.
========== RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: f...@bar.com, EmailEncoding: , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: , MobilePhone: , Name: foo, NickName: , Organization: , PagerPhone: , Privileged: , RealName: Foo Bar, Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/usr/local/share/rt38/plugins/RT-Authen-ExternalAuth /lib/RT/Authen/ExternalAuth.pm:536) RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: f...@bar.com, EmailEncoding: , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: , MobilePhone: , Name: foo, NickName: , Organization: , PagerPhone: , Privileged: , RealName: Foo Bar, Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/usr/local/share/rt38/plugins/RT-Authen-ExternalAuth /lib/RT/Authen/ExternalAuth.pm:536) RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: Autocreated when added as a watcher, Disabled: 0, EmailAddress: f...@bar.com, Name: foo, Privileged: 0, RealName: foo (/usr/local/share/rt38/plugins/RT-Authen-ExternalAuth/lib/RT /Authen/ExternalAuth.pm:536) RT: Failed to create user f...@bar.com: Could not set user info (/usr/local/lib/perl5/site_perl/5.8.9/RT/User_Overlay.pm:511 ) RT: Could not load create a user with the email address 'f...@bar.com' to add as a watcher for ticket 40291 (/usr/local/lib/perl5/site_perl/5.8.9/RT/Ticket_Overlay.pm: 1113) ========== Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
