But doesnt the requester need to have modifyticket rights in order to append responds to a ticket via mail?
That was one of my problems regarding rights... I wasnt sure which rights the requester has to have in order to reopen a ticket... I know he has to have createticket rights to create one ... But after that... Dont know Also global rights, group right and personal rights... I made a group X who has some members... I was struggling with which rifhts the members would need to have in order to add, etc, saved searches, dashboards, etc... Do I need to change their global rights, groups ones or personal ones... :) Quite configurable :) > From: Florian Weimer <fwei...@bfk.de> > Date: Mon, 03 Aug 2009 09:39:26 +0000 > To: Anton Krall <akr...@intruder.com.mx> > Cc: <rt-users@lists.bestpractical.com> > Subject: SUSPECTED: Re: [rt-users] Requestor getting his own mails > > * Anton Krall: > >> I wanted to kas of this is just my setup or is it normal... When a >> requestor senda a reply to a correspond, his reply is entered in the >> ticket (ok) and the admincc and owner get a copy of it (as per >> scrips) but the weird thing is that the requestor also gets a copy >> of his own reply..... Is this normal? > > This is normal. If you want to change it, there is a contributed > condition called AnyTransactionSource which you can use to make your > scrip conditional on the rights of the transaction creator. > Typically, you only want to send out mail when the transaction creator > has ModifyTicket rights on the ticket. > > The AnyTransactionSource condition should work with current RT, > perhaps with minor changes. > > -- > Florian Weimer <fwei...@bfk.de> > BFK edv-consulting GmbH http://www.bfk.de/ > Kriegsstraße 100 tel: +49-721-96201-1 > D-76133 Karlsruhe fax: +49-721-96201-99 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
