Does anyone know of an add-on to help manage replies within RT? I'm looking for something to "hide" the original email when someone replies to a ticket?
That way, when we view tickets it's not 50 pages long and only 20 pages of real replies, the other 30 just "original/reply" data. If that's not clear, this is an example: Currently: --- My server is still offline.. >> We have rebooted your server, please check again. >>>> My server is offline, can you please reboot? That I'd like to see: --- My server is still offline... -- Click here for the full text --
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