Christopher M. Hobbs wrote:
When I try to create a user, I have been getting the following error:* User could not be created: Email address in useThe user has created tickets via email before. Is that address in a database somewhere, perhaps? The user isn'tlisted in the Users section of the configuration screen.
Yes -- if the user has sent correspondence via your RT instance then that
e-mail address will be listed as an unprivileged user in the RT database.
Unprivileged users aren't normally shown in the Users configuration screen,
but if you go there and search for eg. 'is not X' you'll be able to see and
click on the entry for that address. Hence you can just check the box to
'make this user privileged', and then fill in any of the other fields as
desired.
Cheers,
Matthew
--
Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers Marshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK
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