On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote: > Is it possible to automatically add people to requestors if they are CC'd > in the email? > > A lot of times customers will email their group and email us, therefore > when we reply it will > only get sent to them.
For Ticket Creation, look at ParseNewMessageForTicketCcs in your config -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
