I strongly recommend storing this information in the requestor, and then pulling it from there, as Ken suggest. We use REST to create tickets, and create the requestor with such details before hand, but I've written a scrip to extract such information from a vCard, which could be of use: http://wiki.bestpractical.com/view/OnCreateSetUserDetails _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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