Hello I am trying to make my support staff, who may use personal email addresses to correspond about tickets completely anonymous.
For when the correspondence is forwarded by email I have overwritten the from address with our support email which is working great. However what I cant see how to do is to hide the email address in the correspondence as shown in the ticket history on the Self Service web page. I have searched the forums but can't find any advice on this, does anyone know if it possible? On further investigating, it looks a bit like this file might be the one to edit... /opt/rt3/share/html/Ticket/Elements/ShowMessageHeaders But I am no perl expert and I can't work out the syntax, would anyone be able to comfirm if this is the right file and give an example fo how to change it? Would this file control the admin and self service interfaces? Is it possible to change only the self service interface? Is there a better way? Help as always is greatly appreciated. Thanks Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
