hi try using $TicketObj->SetSubject() function, $TicketObj->Subject is just an accessor method
Rémi 2009/8/13 rmp dmd <[email protected]> > Hi, > > I'm using the scrip below to merge newly created ticket with existing > ticket with the same subject. However, im getting > > Scrip 36 Commit failed: Can't modify non-lvalue subroutine call at (eval > 1311) line 21. > > code for line 21 is : > $ticket->Subject = $same_desc; > > Im not exactly sure what the error means. Please help in making the scrip > work. > > > Thanks! > > > > ==== > > my $problem_desc = undef; > my $Transaction = $self->TransactionObj; > my $subject = $Transaction->Attachments->First->GetHeader('Subject'); > $problem_desc = $subject; > $RT::Logger->debug("This is the subject to match: $problem_desc"); > # look for subject on existing tickets > my $search = RT::Tickets->new($RT::SystemUser); > $search->LimitQueue(VALUE => 'IT'); > $search->LimitStatus(VALUE => 'new', OPERATOR => '=', ENTRYAGGREGATOR => > 'or'); > $search->LimitStatus(VALUE => 'open', OPERATOR => '='); > if ($search->Count == 0) { return 1; } > my $id = undef; > my $same_desc = undef; > while (my $ticket = $search->Next) { > # Ignore this ticket that opened this transaction > next if $self->TicketObj->Id == $ticket->Id; > $ticket->Subject = $same_desc; > if ($same_desc eq $problem_desc){ > # Found the same subject > $RT::Logger->debug("SAME $same_desc and $problem_desc"); > $id = $ticket->Id; > $RT::Logger->debug("Merging ticket " . $self->TicketObj->Id . " into > $id because of OA number match."); > $self->TicketObj->MergeInto($id); > } > } > $id || return 1; > 1; > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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