On Wed, Aug 12, 2009 at 10:35:45AM -0400, Mike Johnson wrote: > Sorry, slight correction in the below. > > The Bcc is populated in the second email along with the Cc.
If you're getting Bcc then you're tripping a Scrip involving AdminCcs, are you possibly confusing CC and AdminCc and one-time-CC? Your version is old, but the email code in that area hasn't really changed that much. Your debug logs and message-ids should let you figure out which Scrip triggers which Email for certain. -kevin > So technically the scrip is sending the email, but it does not send it as > 1. > > The issue behind this, if I say "Hi Non-requestor, blah blah" and the > Requestor reads that > email, they don't know that I"ve communicated it to the Non-requestor, and > they ask questions. > > I'm looking to prevent that. > > Again, I looked in the wiki, googled my face off, and looked through the > history of the list. > > Thanks! > > >>> "Mike Johnson" <mike.john...@normed.ca> 12/08/2009 9:02 am >>> > Greetings, > > I'm new to the lists, but I did do a thorough search through the archives. > I can't seem to > find anything describing my issue. > > I have a scrip setup to > > On Correspond Notify Requestors and Ccs with template Correspondence > > I want this to send 1 email, To = requestor email, and Cc = Cc/Bcc emails > > RT is sending 2 emails, in 1 To is populated, in the other Cc is > populated, and Bcc never gets > populated... > > What is wrong with my setup? > > Note** we are running an old version of RT, maybe it's fixed in a newer > version? (our version > 3.2.1... yes I know it's old :P) > > Thanks! > Mike. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
