Hi all, im using rt 3.8.4 and having problems with users being autocreated by the ldap plugin. on first login they arent being added to the database, and on subsequent attempts to add them in the user manager i simply get "could not add user." the ldap information for a user is NOT present in all user entries on the ldap server, so occasionally a field is returned empty (this shouldnt matter i presume)
the users information, what information can be populated from ldap, is fetched properly (hence my realname redactions) so i know it cant be a problem with the ldap server... debug logging does not seem to add anything else useful to the troubleshooting effort. here is a dump of the error i get: [Wed Aug 19 14:12:30 2009] [error]: Could not create a new user - Comments--NickName--Address2--FreeformContactInfo--WebEncoding--RealName-[REDACTED]-City-Kolkata-EmailAddress--EmailEncoding--AuthSystem--State-WB-Password-*NO-PASSWORD*-Signature--MobilePhone--WorkPhone--Zip-700156-Organization-471060X-ExternalContactInfoId--PagerPhone--ContactInfoSystem--Manager-N-Lang--Gecos-niroy-HomePhone--Country-IND-Address1--Name-niroy-ExternalAuthId-niroy (/opt/rt3/bin/../lib/RT/User_Overlay.pm:201) [Wed Aug 19 14:13:00 2009] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , Address2: , AuthSystem: , City: Kolkata, Comments: , ContactInfoSystem: , Country: IND, Disabled: 0, EmailAddress: , EmailEncoding: , ExternalAuthId: niroy, ExternalContactInfoId: , FreeformContactInfo: , Gecos: niroy, HomePhone: , Lang: , Manager: N, MobilePhone: , Name: niroy, NickName: , Organization: 471060X, PagerPhone: , Privileged: , RealName: [REDACTED], Signature: , State: WB, WebEncoding: , WorkPhone: , Zip: 700156 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [email protected] SDF Public Access UNIX System - http://sdf.lonestar.org _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
