Our unit logs all calls to our helpdesk phone, whether the request itself is already in the system or not.
Recently we had a user call and email multiple times about the same issue. I merged the tickets, but am now wondering if I've lost the stats for calling. If I look for tickets created in time period X, has it just decreased by the n-1, where n is the number of tickets I just merged? -Mike PS- If two trains are heading toward each other, one travelling at 55km/h the other at....
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