Hi, Upon creation of a ticket through the web interface I get the following error:
Undefined subroutine &RT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../lib/RT/User_Local.pm line 272. My staff has reported this error recently, but it might be related to an update from 3.8.2 to 3.8.4 as that is the last change that was made to our installation. In the wiki and lists I could only find this error in relation to LDAP authentication. We are in fact authenticating using LDAP (AD). Here is our full setup Apache/2.2.8 (Ubuntu) DAV/2 SVN/1.4.4 PHP/5.2.3-1ubuntu6.5 mod_ssl/2.2.8 OpenSSL/0.9.8g mod_perl/2.0.3 Perl/v5.8.8 Any suggestions as on where to start looking for a fix to this problem? I can see the routine ParseAddressFromHeader does not exist in /opt/rt3/lib/RT/EmailParser.pm. I have installed all perl mail functionality I could find using CPAN. Thanks a lot! -- Jac _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
