> 2) Instructors sometimes need to initiate a ticket with a student, as > if the student was the requester (so that replies will go into RT, > rather than to the instructor's private email address). Again, right > now they have to do this more-or-less manually by creating the ticket, > changing requester, then reply to the ticket with their original > information they wanted to convey. Is there a straightforward way to
Why do they have to change requestor? Our users are able to specify someone else as the requestor upon ticket creation. They then need only reply afterwards. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
