Tim, Yep. Do you have notification scrips set up for your watchers (AdminCc, Cc) in that Queue and are those scrips enabled?
Kenn LBNL On 8/27/2009 9:59 AM, Tim Gustafson wrote: > Hi, > > I have a web form that is sending an e-mail directly to an RT Queue address. > Tickets are being created based on those e-mails, but no messages are being > sent out to the queue watchers when the new ticket is created. There is > nothing in the ticket history that says any attempt to send out any e-mail > was made. Is there some option I have to set to cause the queue to send out > an "Here's your RT tracking number" e-mail for this queue? > > Tim Gustafson > Baskin School of Engineering > UC Santa Cruz > [email protected] > 831-459-5354 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
