> anyone had written a reporting script that did something such as listing the > numbers and subjects of all open > and new tickets.... Our PMs would like to have this info automated and emailed
Why not use the "Dashboards" that are already built into RT? Click "Tickets" do create a search for new and open tickets (and whatever other criteria). Save the search with Group permissions so all the PMs can access it too. Then create a Dashboard using that saved search, which all the PMs can subscribe to. Once a person is subscribed to that Dashboard, they will get an email about it regularly. Before creating the saved search, you need the right perms to save for a group. Use the RT root user if you're unsure. The PMs will each need the "SubscribeDashboard" right too. See http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html A _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
