On Thu, Sep 03, 2009 at 02:25:39PM -0400, Michael James wrote: > Hi, I'm running SLES10 SP2 and upgrading from RT 3.4.6 / RTFM 2.1.0 (I think) > to the latest versions. > > Successes: > 1. I installed RT 3.8.4 on a new server, backed up my old database and copied > it over. Upgraded the database and got my 3.8.4 install working just fine. > 2. Installed RT::Authen::ExternalAuth and got that connecting to my LDAP > server. > > Failure with RTFM: > 1. After the successes above, I installed RTFM according to the README and > UPGRADING.mysql docs, but I think I made a mistake. There is no left-hand nav > entry for RTFM the way there used to be. RT still works fine, as far as I can > tell. > - unpacked the tarball, cd'd to the RTFM directory, ran "perl Makefile.PL", > make, then make install. > - the UPGRADING.mysql doc says "3) Apply changes described in the seven step, > but only up to version 3.8.0." - ok, this isn't really correct because > there's no such step 7 in RTFM README. So I skipped it, thinking I might have > already accomplished this when I upgraded the database to RT 3.8.4?? The > instruction looks a lot like the RT3.8.4/README file? > - ran step 4,5,6 in UPGRADING.mysql to upgrade the schema in the database. > - went back to RTFM-2.4.2/README and did steps 6-8. I don't see any RTFM > link in the interface, as noted.
Most often this means your config is wrong Go to Configuration -> Tools -> System Configuration and look for @Plugins > How can I tell what version of RTFM was running on my old server? Any ideas > about how to proceed? /opt/rt3/local/lib/RT/FM.pm will have a version as will Configuration -> Tools -> System Configuration -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
