Hi,
Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I'm not getting any transaction content in
the correspondence mails we receive when a ticket is created.
Here below are the main templates.
*)Autoreply templpate:
Subject: AutoReply: {$Ticket->Subject}
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"{$Ticket->Subject()}",
a summary of which appears below.
Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag ||
$rtname} #{$Ticket->id()}].
Please include the string: [{$Ticket->QueueObj->SubjectTag || $rtname}
#{$Ticket->id}]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
-------------------------------------------------------------------------
{$Transaction->Content()}
*) Transaction template:
RT-Attach-Message: yes
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL:
{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
============================================================================
=
{$Transaction->Content()}
*) Admin correspondence:
RT-Attach-Message: yes
<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
*) Correspondance template.
RT-Attach-Message: yes
{$Transaction->Content()}
Any Solutions????........
Thanks
Manohar
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