mysql server gone away is an indication there is a problem with the backend database serving RT. enable debugging in your mysql daemon and analyze the output for failures. is your mysql local or remote? make sure firewall settings permit remote connections.
On Fri, 4 Sep 2009, Baskaraganesan Natarajan wrote: > Date: Fri, 4 Sep 2009 13:53:53 +0530 > From: Baskaraganesan Natarajan <[email protected]> > To: "[email protected]" <[email protected]> > Subject: [rt-users] Error - DBD::mysql::st execute failed: MySQL server has > gone away > > Hi, > > I have RT up in a Fedora 9 box. It was working properly. All of a sudden I > see the following error when trying to create a ticket. > > DBD::mysql::st execute failed: MySQL server has gone away at > /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. > > I saw the same message in the mail achieve. It says this error is related to > loss of connection with the mysql sever. But I see mysqld running before and > after the error. I don't see any error or message in the SQL server. > > I see the following lines in > > /var/log/rt3/rt.log > ============ > [Fri Sep 4 08:17:23 2009] [debug]: RT::Ticket=HASH(0xbc4df9dc) tried to load > a bogus ticket: 469 > (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:172) > [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object > (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) > [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL > server has gone away at > /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. > (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) > [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL > server has gone away at > /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. > (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) > > /var/log/httpd/error_log > ================ > [Fri Sep 4 08:17:23 2009] [crit]: HasRight called with no valid object > (/usr/lib/perl5/vendor_perl/5.10.0/RT/Principal_Overlay.pm:322) > [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL > server has gone away at > /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 67. > (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:67) > [Fri Sep 4 08:17:23 2009] [warning]: DBD::mysql::st execute failed: MySQL > server has gone away at > /usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71. > (/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71) > > Am I missing something her, can someone please help. > > Thanks, > Baskar N > > > > DISCLAIMER: > ----------------------------------------------------------------------------------------------------------------------- > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > It shall not attach any liability on the originator or HCL or its affiliates. > Any views or opinions presented in > this email are solely those of the author and may not necessarily reflect the > opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, modification, > distribution and / or publication of > this message without the prior written consent of the author of this e-mail > is strictly prohibited. If you have > received this email in error please delete it and notify the sender > immediately. Before opening any mail and > attachments please check them for viruses and defect. > > ----------------------------------------------------------------------------------------------------------------------- > [email protected] SDF Public Access UNIX System - http://sdf.lonestar.org _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
