Hello Rich, On Fri, Sep 4, 2009 at 9:20 PM, Rich West<[email protected]> wrote: > I've gone down the phase 1 route with building a web submission system > for RT customized to our organization using the commandsbyemail > extension. Oddly, I am having periodic problems with it where, some > times, the commands do not get recognized (my guess is that the > developer who created the pages keeps tinkering (and breaking) things, > but that is another issue). > > So... my thought for phase 2 is to integrate directly to RT for the > ticket creation, custom category assignments, queue assignment, and the > appropriate notification. Is this even possible?
Sure, if it's the same server then you can use perl API or REST. Otherwise you can use REST to talk to RT from different server. Try to search in archives and wiki. > > -Rich -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
