Hi, I'm sorry if my question is already answered in old posts, but I have searched a lot and not found....
People who need RT here, want to provision manually our customers with an unique email, and allow only the existing customers to create tickets via email. Other people mailing to [email protected] (only one general queue) would receive an "unauthorized email" response. The customers are created as unprivileged, with a password, and can access the SelfService I studied the following possibilities, but they all have a serious drawback, or don't work : -> revoque the right CreateTicket and SeeQueue for Everyone in the General Queue and add it to Unprivileged, but because of AutoCreate, when an email is received, the user is provisionned, and become unprivileged, and the ticket is created. -> create a Group "Clients", and allow only privileged users of that group to CreateTicket and SeeQueue , but when they login, thez don't get only selfservice anymore. -> I have seen people who play with CanonicalizeOnCreate, AutoCreate, SenderMustExistInExternalDatabase, LookupSenderInExternalDatabase in RT_SiteConfig but it seem to work only with external authentication (http://lists.bestpractical.com/pipermail/rt-users/2003-February/012029.html) It appears to as a basic config, I can't believe that nobody had the same need, and has found or developped solution ! Thank you very much for help laetib _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
