> The problem this solves for me is I get a lot of > spurious tickets created by Reply-All e-mails.
I was having the same problem and found this to work well: http://code.google.com/p/rt-references/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
