Also, remember, RT creates users automatically, and the lowercase version of the email address doesn't match an RT user. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: [email protected] Technology assistance: email [email protected] Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500
>>> Jerrad Pierce <[email protected]> 18/09/2009 1:05 pm >>> > I've had a look through the wiki and the mail archives and drawn a blank. > Does anybody know if there is a way to make RT not care about the case of > the mail address Check again. It's nothing to do with the email address, but rather the collation set for your MySQL tables. Note that even with a case-insensitive collation, fulltext search is always case-sensitive... :-/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com ( http://wiki.bestpractical.com/ ) Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ( http://rtbook.bestpractical.com/ )
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